Returns & Refunds
We want ROOMROOT products to arrive as described and in usable condition. If you receive an incorrect, damaged, defective, or materially misrepresented item, contact us through the ROOMROOT Contact page as soon as reasonably possible and include your order number and supporting photos when relevant.
For standard non-perishable merchandise, return eligibility is generally assessed within 30 days of delivery. Items should be unused, in resalable condition, and returned with original packaging when applicable. Return authorization may be required before sending an item back.
Shipping charges, return shipping responsibility, restocking costs, and refund method can vary based on the reason for return and the applicable fulfillment partner. Product-specific exceptions will be disclosed where applicable.
Perishable, freshness-sensitive, living, made-to-order, final-sale, gift-card, or hygiene-sensitive products may have different or more limited return eligibility. Mushroom-growing products, if offered, may be subject to replacement rather than physical return because freshness and biological performance can be time-sensitive.
Nothing on this page limits rights that cannot legally be waived under applicable consumer law.